Waiting activities are any incoming activities that have not yet been answered and are waiting in a queue.
Answer a waiting activity
When there is an incoming activity in a queue that you have access rights to, you may see a waiting activity notification in the static panel at the top of the screen.
Click the Waiting activity notification to open the details of the waiting activity. Open the contact or account in the CRM module by clicking the contact or account name in the notification detail.
Click Accept to answer the activity.
See the specific type of activity for more details: