Microsoft Teams

Add and set up the Daktela App in MS Teams

Log in to Microsoft Teams.

Open the Apps tab, find the Daktela app and install it.

The Daktela App will appear in your sidebar. Click it to open it.

In the Daktela tab of the App, enter your Daktela URL (e.g. yourcompany.daktela.com) and click Connect. The App will remember your URL until you disconnect it.

Make and receive calls

Make a call to a new number

1. In MS Teams, open the Calls tab from the sidebar.
2. Enter the phone number you want to call using the key pad in the bottom of the screen or your keyboard.
3. Click Call or press Enter on your keyboard to start the call.
4. Control the call like a standard MS Teams call.

Start a call from History of Contacts

1. In MS Teams, open the Calls tab from the sidebar.
2. Go to Contacts or History.
   1. In Contacts, click the Phone button at the end of the line with the contact you want to call.
   2. In History, double click a past call to dial it again or click the Options dots at the end of the line and click Call back.
3. Control the call like a standard MS Teams call.

Receive a call

When you have an in incoming call, you will receive a standard MS Teams notification. Accept it using the Blue Phone button, reject it using the Red Phone button.

Control the call like a standard MS Teams call.

Admin – Add an MS Teams Device and Assign it to a User

Add an MS Teams Device

1. In Daktela, go to Manage → Devices → External numbers.
2. Add a new number.
3. Device: enter the extension number of the MS Teams User.
4. External type: select Microsoft Teams.
5. Save the device.
6. Configure the user in PowerShell.

Assign the Device to a User

1. In Daktela, go to Manage → Users → List of users.
2. Open the user to who you want to assign the device.
3. Enter the device (the number you have entered in 3. above) under Devices.
4. Save the user.

Admin – Download and Install the Daktela plug-in

1. Download the Daktela MS Teams plug-in. Do not unzip it.
2. Go to your MS Teams admin console at https://admin.teams.microsoft.com/policies/manage-apps
3. Go to Teams Apps → Manage Apps.
4. Click Upload and select the file you downloaded in Step 1. After you upload it, the Daktela App will be available in the App catalog in your entire domain.
5. Add the Daktela App to your apps.